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Thank you so much

Posted By pelicanjc57

"Thank you so much"

About: General practices in Lanarkshire Scottish Ambulance Service / Emergency Ambulance University Hospital Hairmyres / Emergency Department University Hospital Hairmyres / Respiratory Medicine (Ward 12)

(as the patient),

I suffered a severe asthma attack and was taken to a+e after my dr called a 999 ambulance for me, the receptionist Karen kept me calm until the paramedics came. I was so grateful.

The paramedics were very kind and reassuring and quickly got me admitted into Hairmyres where, at a+e, staff nurses Thomas and Caitlin took good care of me, HCSW called Chris was really kind to me also. I was taken for an x ray and onto a ward from my GP surgery within 3 hours.

I was on Ward 2 for my stay and the staff were just so amazing to me, nothing was a problem, even when I was emotional and probably being a bit of a drama queen, I took further asthma attacks and the staff went above and beyond to keep me calm and safe. In particular I would like to mention Ann who was so kind and caring towards me she was like a wee mammy to me on the ward. Thank you so much to all the nurses and staff in ward 2!  

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Responses

Response from Alan Martin, Patient Experience Manager, Corporate Affairs and Engagement, Scottish Ambulance Service 5 years ago
Alan Martin
Patient Experience Manager, Corporate Affairs and Engagement,
Scottish Ambulance Service

Submitted on 11/12/2018 at 06:54
Published on Care Opinion at 09:21

picture of Alan Martin

Dear pelicanjc57,

Thank you for taking the time to share your feedback with us all on Care Opinion. I am sorry to read that you had a need to use the Scottish Ambulance Service, it sounds like you had quite a fright. I do hope that you are on the road to a full recovery.

However I am glad to read that our staff, as well as the staff from our partners in primary care and NHS Scotland.

I wish you all the very best and a merry Christmas when it comes.

Kind Regards

Alan

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Response from Margaret Meek, Director of Hospital Services, University Hospital Hairmyres, NHS Lanarkshire 5 years ago
Margaret Meek
Director of Hospital Services, University Hospital Hairmyres,
NHS Lanarkshire

Submitted on 11/12/2018 at 11:49
Published on Care Opinion at 12:48

Dear pelicanjc57,

Thank you for posting regarding your recent admission to University Hospital Hairmyres, it is really thoughtful of you to take time to say thanks after what must have been a very distressing episode for you. Please be assured that your comments will be shared with all the departments who cared for you and in particular Ann, Thomas, Caitlin and Chris, they will be delighted with your feedback and that their approach was so appreciated by you.

Wishing you a speedy recovery and a Merry Christmas.

Kind Regards

Margaret

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