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Such lovely nurses

Posted By Wwwww

"Such lovely nurses"

About: Heartlands Hospital / General medicine

(as a relative),

My father got very sick after an operation and I have to say he received outstanding care. Sister Patel in HDU is so lovely, she made us feel extremely comfortable leaving him in her care. She went the extra mile and works like a Trojan. Caroline in ICU is a credit to the hospital, she cared for him in the way we would. Very helpful and professional. He’s now on HDU ward 7 and his nurse (I can’t remember his name) is also fantastic. They have all gone out to make us and him feel comfortable, answer any questions we have and give top notch care.

Your nursing staff are a credit to your hospital. I have never experienced such lovely nurses within any hospital before. They are something to be proud of 

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Responses

Response from Heartlands Hospital 5 years ago
Heartlands Hospital

Submitted on 13/12/2018 at 13:17
Published on nhs.uk at 14:06

Responded: 12.12.18

Dear Wwwww

Thank you for your lovely comments regarding your father’s experience in HDU, ICU and ward 7 at Heartlands Hospital.

I will ensure your feedback is passed on to the senior management team's who I know will be thrilled, they do work very hard to provide a positive patient experience.

I hope your father has a speedy and full recovery. Once again thank you for taking the time to post your feedback, it is most appreciated.

Kind Regards

Patient Experience Team

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