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"My experience over 4 yrs"

About: Twyford Surgery

General comments on my experience over four years: It is really hard to get through on the phone even though if you are queue position one, you have to keep waiting to the point where you decide to hang up.

It is hard to get an appointment when you really need it.

Receptionists; some of them are nice but others are not very understanding and actually quite rude.

When I was pregnant I thought I had a urinary tract infection. The surgery couldn't give me an appointment where they could have used an indicator to double check whether it is or not, instead they just prescribed antibiotics over the phone. Later on in my pregnancy I experienced the same symptoms and it turned out it was not infection all along and therefore there was no point in having risked taking antibiotics whilst pregnant.

Story from nhs.uk

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