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Fantastic service.

Story from nhs.uk

"Fantastic service."

About: Burnley General Hospital

I was referred as a matter of urgency by my doctor and had my appointment this morning.

Everything that could have been done, which included the initial consultation, an examination, ultrasound, and the treatment, was done - I left the hospital with my treatment complete.

The whole process took less than 2 hours - I wish it all worked like that!

The staff were very professional and took the best care, so thank you.

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Responses

Response from Burnley General Hospital 5 years ago
Burnley General Hospital

Submitted on 07/12/2018 at 14:55
Published on nhs.uk at 16:06

Thank you for taking the time to tell us about your recent visit to the Breast Clinic at Burnley General Teaching Hospital following an urgent referral.

It is lovely to receive such positive feedback regarding the care, treatment and service you received during your visit and we are delighted to pass this on to the staff who will very much appreciate your comments as they always strive to deliver safe, personal & effective care.

If you would like to provide us with further information about your experience then we would really value this so that we can try to make it like this for every patient visiting our hospitals and using our services.

You can either contact me (Sarah Ridehalgh) on 01254 734471 or by email at patientexperience@elht.nhs.uk.

Thank you again for commenting and best wishes.

Sarah Ridehalgh

Patient Experience Facilitator

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