This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?

"Housebound relative- excellent care"

About: Church Lane Surgery

As a healthcare professional in another part of the Country I can only commend this surgery and the staff there on their care and concern for patients.

Sadly over the past couple of months we have had to phone to request a home visit for an elderly and frail relative who has needed urgent care on two separate occasions- both times receptionists have been excellent, polite, concerned and helpful. On each occasion the GP has gone out to visit and taken the time to explain the outcome to both my relative and then again to myself to agree a way forwards.

The GPs consider the patient needs before deciding on next steps and have been supportive and thorough on each occasion and genuinely taken the time to ensure the patient felt cared for and supported.

nhs.uk logo
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Church Lane Surgery 4 years ago
Church Lane Surgery
Submitted on 08/05/2019 at 13:14
Published on nhs.uk at 14:06


Thank you for taking the time to leave a comment. It is good to hear that you are happy with the service that we have provided for you and your relative.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k