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Thank you

Story from nhs.uk

"Thank you"

About: Kettering General Hospital

Had gastroscopy and flexible sigmoidoscopy yesterday. Previous gastroscopy 3 years ago was traumatic, despite sedation. Yesterday I was listened to by all staff, and had a bit extra. Aware of everything, especially the nurse's voice which helped so much, and while not pleasant, it was a much better experience.

The sigmoidoscopy was not as bad as imagined (sedated yes for gastroscopy, but without would be fine).

From the moment I arrived, to being handed back over to my husband, I was given the best care, by every single staff member.

Thank you.

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Responses

Response from Kettering General Hospital 5 years ago
Kettering General Hospital

Submitted on 11/12/2018 at 14:05
Published on nhs.uk at 15:06

Good afternoon,

We are grateful for your feedback of our service and also gratified that we were able to give you a more positive experience following your previous one.

We aim to ensure that all of our patients receive individualised, person-centred care and we are pleased to see that we achieved this in your case.

We will pass your kind comments directly to the team.

Kind regards,

Matt Courtman

Deputy Charge Nurse

Endoscopy Unit

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