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Very poor cafe food and service

Story from nhs.uk

"Very poor cafe food and service"

About: Salford Royal

My son was recently in CCU so visited at different times of day and needed a hot meal at irregular times.I was amazed to find that the Ground Restaurant was only open until 2pm during the week and closed at weekends.My family was forced to depend on the Ground cafe.where:-

Choice of food was unhealthy-pies and sandwiches- for the most part and was extremely limited.

Salad consisted of a few wilted leaves.

Service was chaotic.Staff were disorganised,forgetful and unable to manage large orders.

There was no visible supervision of work.

Prices of hot drinks seemed high-no saucers for cups!

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Responses

Response from Salford Royal 5 years ago
Salford Royal

Submitted on 13/12/2018 at 11:31
Published on nhs.uk at 12:06

Dear Anonymous

Firstly, thank you for taking the time to post your comments - we hope that your son has now recovered and is back home.

Thank you for providing this detailed feedback regarding the Ground Restaurant.

To allow us to investigate this further, can I ask that you contact our Patient Advice and Liaison Service (PALS), on 0161 206 2003 or email them directly on pals@srft.nhs.uk with further details of when you visited this area so that this feedback can be passed onto the team?

Many thanks

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