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"The operation has revolutionised her life"

About: St George's Hospital (Tooting) / Ophthalmology

(as a relative),

Recently my mother underwent cataract surgery by a Consultant Ophthalmologist within your trust, Mrs Boukazia. I was particularly concerned as my mother had undergone complicated cataract surgery on her other eye previously and was worried she would have the same experience again. Having done some research we found that Mrs Boukazia was a specialist VR surgeon who was very highly regarded in her field with a reputation for surgical excellence.

I have never been more impressed in all my years of NHS experience. Mrs Boukazia ensured that whilst my mother who doesn't speak much English was treated with kindness and respect and ensured that every effort was undertaken to ensure that her patient experience was very different. I am both delighted and relieved to share that my mother had her operation which was successful which has revolutionised her life. We are extremely grateful to Mrs Boukazia and the staff involved in my mother's surgery and shall always recommend others to visit CMH especially for their ophthalmic care. Well done!

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Responses

Response from St George's Hospital (Tooting) 4 years ago
St George's Hospital (Tooting)
Submitted on 03/06/2019 at 19:13
Published on nhs.uk at 20:06


Dear Sir/Madam,

Thank you for taking the time posting your comments. I really am pleased to read your feedback based on your mother's experience during her ophthalmology care received.

As a trust, your views and feedback are invaluable as they assists us to review and make improvements to our services.

I am so delighted your mother received a high level of care from both the consultant and staff concerned with her care, that you say was 'impressive'. I have passed on your positive comments to the relevant staff who will be very delighted to know of your mother's experience.

Kind Regards

Elaine Bucknor

Patient Advice and Liaison Service Manager

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