You're offline
You're back online! Refresh the page
The site has been updated! Refresh the page

"All I want is to get better so I can see my daughter"

About: Somerset Partnership NHS Foundation Trust / Adult community mental health

(as a service user),

The mental health team have refused to see me, I don't know why, and at this stage I don't care. My GP has been really supportive, he wants me to get help so he referred me to counselling, which seems like exactly what I need right now - but they have refused to see me, saying I am still under the mental health team.

I have been trying to explain to the Talking Therapies service that I am not under the mental health team so I can get the help I need, but I just can't get through to them. I've called and called but there is no answer, I have left messages but they are never returned. It ain't like I'm asking for a million pounds, I just want to see my daughter, and with Christmas coming up, facing that without her is hard. 

I don't know where to turn, I've gone down every avenue, I've been doing everything asked of me, I'm seeing my GP every week, my priest two or three times every week. No matter what I do, I feel no one is willing to help me. I think its disgraceful. There are people out there being offered help and refusing it, and here I am asking for help, just trying to get better to see my daughter, and I can't get any. I feel that there's no justice. My support worker told me to try feeding back on Care Opinion


Response from Marc McDonagh, Service Lead, Mental Health & Learning Disabilities Directorate, Somerset Partnership NHS Foundation Trust

Hello alphadg83,

I'm really sorry that you have had trouble getting the hold of the service to sort this out.

Sometimes there can be some confusion about which service a patient sits under, and I think this is what has happened here. However, this can usually be sorted out with a few telephone calls or conversations and hopefully we can resolve these issues for you so that you can get assessed by the Talking Therapies service.

The Talking Therapies service offers short-term work with patients, of up to eight sessions, working towards a therapy goal.

If you have any further trouble getting hold of the Talking Therapies Service, please call the Patient Advice and Liaison Service on 01278 432022 or email and they will be happy to help.

Kind regards

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful