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"Lack of co-ordination with regards to appointments"

About: Tameside and Glossop Integrated Care NHS Foundation Trust / District nursing

(as a relative),

My mother recently came out of hospital and she was required to get B12 shots (not urgent I know), they said that the District Nurse would visit on Sunday and then every other day for a week and then on a 3 month basis to keep her B12 upto date.

So on Friday I missed a call from them (no nurse name given) I rang them back, went to voicemail, left a message, 2 hours later I rang again and spoke to someone in Admin, who tried to ring the District Nurse but no answer so took a message. No  call back 2 hours later so I rang back again, automated system so I left a message, no call back, I called again and spoke to someone who left a message with the nurse (or so I thought, all they do is leave a note in the patient notes and no one seems to read it!).

Saturday I rang back to find out approx when they would visit on Sunday, this time I managed to speak to a nurse and was told that they would give me a call half hour before nurse would turn up.

Sunday waited till approx 1pm and a nurse rang and said that as they usually only dealt with emergency cases on Sunday they would not be coming, so they rescheduled for Monday morning anytime between 10am and 1pm.  Total time wasters, I am going to contact my mothers doctor and see if the Practice Nurse can give mum her shots.

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