"Reception"

It was my first visit in Winterbourne hospital and I was very disappointed with the welcome and service at the reception desk.

The lady wasn’t very happy and did give me the impression that I was bothering her just by being there!

Another lady wasn’t better they both looked very unhappy.

My other experience with reception desk was when I was calling hospital to cancel my appointment the lady who answer the phone was very rude to me which made me feel very uncomfortable.

I would expect the reception staff to be more helpful and generally happy to be there and help people rather than make them feel uncomfortable.

However I would like to say that the service provided from the radiology department was absolutely superb.

Particularly one member of staff, she was warm caring and absolutely fantastic.