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"Care and compassion in Oncology"

About: Royal Cornwall Hospital (Treliske)

The Royal Cornwall Hospital seem to take a lot of stick when official inspections take place but I can only speak about the care of my husband following diagnosis of cancer.

From his initial diagnosis to the end of his treatment, I can only describe the staff involved as professional, caring, and compassionate from meeting the Oncology Team, through to the Headland Unit and the Chemo nurses, to the staff of the Radiotherapy Department.

Despite all of them always being extremely busy, they maintained a lovely, calm atmosphere and were always very patient with all those they were dealing with.

My husband's treatment isn't totally done with as he will need further visits before he can have a scan to find out if he's beaten the dreaded 'C' but Royal Cornwall's overall Oncology service including support from the Cove is fantastic and I can't believe that they were think of moving it 'up the line'.

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Responses

Response from Jess Saunders, Patient Engagement and Feedback Coordinator, Patient + Family Experience Team, Royal Cornwall Hospitals NHS Trust 5 years ago
Jess Saunders
Patient Engagement and Feedback Coordinator, Patient + Family Experience Team,
Royal Cornwall Hospitals NHS Trust
Submitted on 17/12/2018 at 08:20
Published on Care Opinion at 12:01


picture of Jess Saunders

Dear Lou007,

Thank you for taking the time to share your story with us, and please accept my apologies for the delay in responding to you on here. I am pleased to read that you and your husband found the staff you encountered to be professional, caring and compassionate. I am glad that the atmosphere was calm and that the staff were always very patient.

I am responding to you as a member of the Patient and Family Experience Team, but I will ensure that I share your story with the Oncology teams and the Cove staff members. I have already made the Matron for Cancer Services aware of your kind comments.

I hope that your husbands treatment continues to go well throughout your future visits to the department.

Very best wishes,

Jess

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