"good service but could save 30mins waiting time"

About: Sentinel Healthcare Southwest Community Interest Company / Cardiology (heart)

(as the patient),

I recently attended a cardiology appointment with a Dr of cardiology. The service offered was very pleasant and hassle free. Treated with respect from start to finish.

However I did feel 3 hours was rather a long time to be in the clinic. With a more detailed schedule I think 30 minutes could have been saved. The reason for this is when a patient books or is given an appointment time the receptionist tells patients to arrive 30 minutes before the allocated time. The reason given is that a ECG or similar is done beforehand. This does not happen and the patient is waiting 30 mins for no reason.

Many thanks for a good service.

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Response from Sentinel Healthcare

Thank you for your feedback.

We would like to investigate this, and would be grateful if you could provide details of your name and NHS Number via confidential email to rachel.newport@nhs.net, if you are happy to do so.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful