"Staff and patient communication?"

I understand that the surgery is busy and so on, but I was told that forms would be at the desk for me to collect. One of the tests requested was an immune response test, in which I had to eat and drink the food stuff that was suspected to be making me sick. I had done this and turned up to the surgery feeling unwell but ready to have the blood samples taken. This was the day after the request forms had apparently been sent to the reception desk, so I was fully expecting the forms to be there by then and ready for me to take upstairs to have my bloods taken. This didn't happen, and after spending most of the day feel tired from feeling unwell... I was not very happy about the situation.

I understand that there are mistakes sometimes and miscommunication, but test forms are important and whatever system the surgery is using for communication between the reception staff and the doctors needs to be improved so that people aren't turning up expecting to be properly tested for autoimmune responses and having to be told to come back the next day, and having to go through the same unwell experience for another day.

I wasn't the only person who had this issue of miscommunication, since there was another person at the reception desk also expecting forms.

Please sort your IT out.