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"Dsymal service"

This was the worst experience I have ever had of medical services This evening The receptionist was rude the doctor I saw had no interest and the first thing they said was why didn't I see my own doctor.When I explained I could not get an appointment for a week they told me I should have gone to Aand E . When I said I did not think I was that serious they told me they do not do investigations. I had gone in there because I had had what I thought was a bad stomach bug for nearly a week and was in constant pain the doctor told me to buy some Gaviston and wait and see my doctor .

I only hope I picked an evening with poor staff on duty as if this is the norm I will go straight to Barnet Hospital the next time .

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Responses

Response from Finchley Memorial Hospital 5 years ago
Finchley Memorial Hospital
Submitted on 07/12/2018 at 16:11
Published on nhs.uk at 17:06


Thank you for your feedback.

We are very sorry to hear about your experience. Please accept our sincere apologies for the inconvenience and upset caused.

So that we can look into the matter further please contact our PALS (Patient Advice & Liaison Service) team on 0800 368 0412 or email clchpals@nhs.net so we can get some more details from you.

Kind Regards

Patient Experience Team

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