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"Excellent A&E service for my 14 month old daughter"

About: The Royal London Hospital / Accident and emergency

My daughter lacerated her tongue whilst at nursery and, following a call to 111, I took her to the A&E department at the Royal London.

I was very impressed with the staff, from those on reception, to those in triage, right through to the doctors. Everyone was friendly and helpful.

My daughter was examined thoroughly and follow up has been arranged for tomorrow.

The facilities for young children were very good and the atmosphere was relaxed.

Waiting time was also very good.

Thank you for your help!

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Responses

Response from The Royal London Hospital 5 years ago
The Royal London Hospital
Submitted on 30/11/2018 at 15:50
Published on nhs.uk at 16:06


Dear Chris

Thank you for taking time to contact us with positive feedback. We are pleased that you were happy with the care provided to your daughter and we hope that she is recovering well following the incident. We have shared your comments with The Royal London Children’s Hospital and we are sure that they will be pleased to hear about your experience.

Wishing your daughter a speedy recovery

Kind regards

Faith

PALS & Complaints Team

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