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"Awful"

About: University Hospital Lewisham / Accident and emergency

Had a cyst aspiration on my neck 3 weeks ago

Cyst has returned twice the size, have ear and head pain. Went to walk in centre at Woolwich yesterday and was told to go straight away to Lewisham A&E.

I am disgusted at the way I was treated, I explained my symptoms and previous procedure I had, I was at no point examined, the Doctors were adamant I needed bloods done to check my Thyroid function, I told them I had these done and it was not a Thyroid problem, I ask several time if someone could please check my ear/lymph nodes for signs of possible infection nobody wanted to listen. The medical staff were very patronising and have no idea regarding dignity and respect. Very arrogant people. Absolutely disgraceful

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Responses

Response from Lewisham and Greenwich NHS Trust 5 years ago
Submitted on 29/11/2018 at 08:20
Published on Care Opinion at 09:37


We are sorry that you were unhappy with your experience, please contact our PALS department with your details and we will happily look into your complaint. They can be contacted on 020 8333 3355 or pals.lewisham@nhs.net

Kind regards

Matron,

Emergency Department

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