"A&E visits"

I’ve been to the A&E here a lot throughout the years for my dad. Each time it’s the same thing sometimes a little better patient care and sometimes subpar. I’m glad to report that I met a volunteer about a year ago here who took an active interest in my concerns and my fathers need. My father who is a type 2 diabetic didn’t have anything to eat for hours even prior to he sent to A&E I asked a few nurses and HCA is we can get a biscuit or two so I could feed him as I couldn’t leave him unattended. However 2 hours passed and nothing, I know they are busy, but it would only take 5mins for what I requested so he wouldn’t go hypo with his blood sugar levels which will directly influence his health. The volunteer popped by and within 10-20 not only did he bring food and tea for my dad but made it much more accommodating and hospitable for us. Again, today I was happy to see this gentleman who’s volunteering and to see a familiar face. He again made sure (in his capacity as a volunteer) that we were okay and had tea etc. A very helpful and thoughtful face whenever I come to the A&E especially when we are yet to be seen by the doctors as most of the time we are waiting for blood results to return.

I hope he continues to help people in a way that indirectly eases our concerns and helps us relax a little during stressful times in A&E. I hope he gets the much deserved recognition for his efforts,