"Bad communication & terrible discharge experience"

What I liked

The staff were very friendly and polite.

What could be improved

I first went to the doctors who informed me that a cyst that i had had become more infected and the antobitotics that i was on was not working and that i needed to go to hospital. They then phoned through to the hospital to explain i was coming.

I went to the A and E department and was seen in the Triage department within 30 mins, however, I was then told I had to wait to see a surgeon. The wait for this turned into 3 hours, with no explanation or being told that we had not been forgotten about. Not acceptable to be sat waiting for this length of time.

Once seen I was then informed of what my surgery entailled. I was told my operation would be at 7.30pm on Friday 13th Jan, however, this did not happen and again I was not informed or told when it may happen.

After the surgery at 9.30 am on Sat 14th Jan I was told I had to stay in for approx 6 hours as I had a general anthestic. After my operation i was not told anything about how my operation went or what the surgeons had to do.

At approx 4pm I was informed that I could leave to go home. I then had to ask about ny after hospital care, and how i wasto have a bath due to the bandage on my back. A nurse then said "Oh Yes...I'll get you some steril bandags" and thanks you can now go home.

My wife and I then removed the bandage on Sunday evening to find an open wound with stuff hanging out of the wound. I then made a doctors appointment for the following day and was informed that I required a daily dressing of my wound, and to be done by a district nurse.

The second day of visting my nurse they inforned me that a piece of "packing" was in my wound and could have caused a serious infection. The nurse informed me that the hospital were "naughty"

The communication and discharge policy is/was appaliing as it could have resulted in a serious infection that could have been prevented by a a 5 minute conversation.