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Paediatric ED Care

Posted By MrsCowie

"Paediatric ED Care"

About: Royal Hospital for Children (Glasgow) / Accident & Emergency

(as a service user),

On Monday, my 3yo son woke and couldn’t bear any weight on his left leg.  Every time he stood, it collapsed under him. With no injury / fall, we were panicking and took him

Straight to the Children’s ED at the Queen Elizabeth Hospital in Glasgow.

The care we received was amazing. The pathway and staff were so efficient, and Dr Russell had such a lovely manner with our son, and allayed our fears, and calmly explained that he had irritable hip - which would hopefully settle in a few days. She gave us a full explanation of the management plan, asking for our preferences throughout. 

We were so relieved that it all had such a good outcome, but felt reassured that, had it been more serious, the care would still have been excellent.

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Responses

Response from Pamela McGoldrick, Senior Organisational Development Advisor, Women & Children's Services, NHS Greater Glasgow and Clyde 5 years ago
Pamela McGoldrick
Senior Organisational Development Advisor, Women & Children's Services,
NHS Greater Glasgow and Clyde

Submitted on 22/11/2018 at 15:36
Published on Care Opinion on 23/11/2018 at 09:48

picture of Pamela McGoldrick

Dear MrsCowie

Thank you for sharing your experience via Care Opinion.

I am sorry to hear that your young son had such sudden and worrying symptoms, this must have been a frightening experience for you and your family. It is great to hear, however, that he was able to be assessed and treated quickly by colleagues in the RHC Emergency Department and that the care was excellent throughout. The team will be delighted to read your kind feedback and know that their care made such a difference to you and your son. We will ensure this is passed on to them directly.

I hope your son is doing better now and making a good recovery at home.

Best wishes

Pam

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