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"Very poor care"

About: Abbey Medical Centre

After seeing one doctor in April with an obvious infection, I was never examined, told I had 5 minutes and I would need to make a further appointment to discuss what I’d been for! So rude! Saw a different doctor in May, told I had hay fever, again, didn’t examine me, told to go get stuff for myself. Saw another different doctor in June, examined and given treatment, ran out of treatment after a week, the illness was getting worse. Rang to ask for further treatment, was refused and told to make another appointment! Waited another month to see a doctor, still no examination, just told I would be referred! No treatment yet again. Finally saw a consultant in September, full exam and obvious problems and meds given along with further tests. Two weeks later, really poorly - get to see another different GP, who just talked about how clever she was and had seen all kinds of ailments, told me I needed to get up and go for a long walk to break through the pain barrier! I’m disabled for goodness sake! Refused to carry out tests the consultant wanted and told me I should ring him and say the GP isn’t doing his dirty work for him! Appalling! My case continues and as far as asking the practice manager for help, you may as well not waste your time! I’m now looking to find another more empathising GP!

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Responses

Response from Abbey Medical Centre 5 years ago
Abbey Medical Centre
Submitted on 23/01/2019 at 12:54
Published on nhs.uk at 14:06


Thank you for your feedback.

I am sorry to hear that you feel our service did not meet your expectations.

Please phone the Surgery on 0118 9573752 to discuss further with the Practice Manager.

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