"MSK Physiotherapy"

I was given a form by my doctor to arrange an appointment at my local community hospital in Bridgwater. I rang the number given throughout the day only to be told that all operatives were busy, please try later, this was the response all day. This was the same the following day. So in frustration I called into Bridgwater hospital to try and arrange the appointment. I was told that appointments were only dealt with through the call centre as the physiotherapy department was not able to deal with my problem directly. I was given another phone number, one in the same trust area, so having got through this time, I was told that I was in a queue and my number was eighteen, after five minutes waiting I was number seventeen. Unable to wait any longer I returned to the hospital reception desk and reported the continuing problem. I was told this happening more and more and they could do nothing themselves but suggested I ring P.A.L.S to see if they can help. Left a message and they rang me back the next day and said " We can't ring direct but can send an email to get Phisotherepy to contact me direct". The next day I received a call direct from Physiotherepy to book an appoint later that week. Hooray! Success at last. This aspect of the the process was so frustrating bearing in mind the discomfort I was in.

Such a different story when I arrived for my appointment, I can't speak highly enough about the Physiotherepy department, the whole process was very professional. I was checked in and given a form to fill in and minutes later was greeted by a Physiotherapist, Susie, and ushered into a treatment room where I was checked over and given an assessment, advice and a range of exercises to do. We agreed jointly, that I was able to self manage, my condition and was put on an open appointment. If I feel I need a further appointment within four weeks, all I have to do is contact them. If a further appointment is needed I dread the  situation of trying to ring the call centre with the current history mentioned above, cannot hint be done to speed the process up?