This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?
Care Opinion

Nice medical staff - horrible receptionist

Story from nhs.uk

"Nice medical staff - horrible receptionist"

About: The Royal Victoria Infirmary / Accident & emergency

We were attending A & E with a poorly baby. The receptionist was bad tempered, made no effort to help us quickly and continued to drink her drink while slowly booking us in. Then she pointed is vaguely in the direction of another door and told us to go in that direction - but the door was locked and the receptionist left her desk before I could ask how to get in. We had to wait until someone came out before we could get into the children's A & E - yes, with our poorly baby. As the first point of contact I'll never understand how receptionists are allowed to be so rude. We were already stressed and this nearly made me cry.

I'm glad to say that once we got in to the department, everyone was lovely and we were looked after very well by all the hard working doctors and nurses.

nhs.uk logo
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from The Royal Victoria Infirmary 5 years ago
The Royal Victoria Infirmary

Submitted on 28/11/2018 at 11:06
Published on nhs.uk at 12:06

Thank you for taking the time to post your review on NHS Choices. We are very sorry for your recent experience at A&E reception and will raise this with the department concerned. We are pleased that the staff looked after your baby well and we hope that your baby has now recovered. If you would like to discuss your concerns further, please contact our Patient Relations Department on 0191 2231382 or e-mail patient.relations@nuth.nhs.uk.

If you wish to raise your concerns with someone who is not involved in your care, the Patient Advice and Liaison Service (PALS) can listen to your issues and aim to help sort out problems quickly and can be contacted on Freephone 0800 032 02 02 or by email on northoftynepals@nhct.nhs.uk.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k