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"Still waiting......."

About: Queen's Hospital / Accident & emergency

I was admitted to A&E majors lite on Monday 5th November at 7pm, sent by my gp for suspected appendicitis. After waiting 4.5 hours I was finally seen by a doctor and transferred to the surgical assessment unit for surgery. On arrival the surgeon was not satisfied my symptoms were appendix related so sent me for an ultrasound at 9.45am the following morning! I was given two paracetamol throughout the entire time.

I was then diagnosed with an ovarian cyst and sent home.

My pain has worsened and so under gp referral again I am back at queens, this time today 8th November I arrived at 1.30pm, sat in majors lite until 6pm before a doctor transferred me to the gynae A&E unit regarding my cyst again, without even examining me! I have been offered no pain relief even when telling the doctor my pain level is 8/9 out of 10!

I now have to sit here to be seen, and the waiting time is a further 4 hours!

It’s absolutely obserd the way I have been ignored. God forbid this is actually an appendicitis and it bursts!

I cannot understand why I was made to wait in majors lite all afternoon and now have to wait on cornflower unit, it’s a joke. Nobody has checked on me, I have had nothing to eat and I’m severe pain!

I was ignored on Tuesday when I said ovarian cysts are not this painful as I have had them before, my whole stomach is swollen, severe pain all over my abdomen and raised temperature. Gp thinks appendicitis or gallstones, but A&E doctors couldn’t care less!

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Responses

Response from Queen's Hospital 5 years ago
Queen's Hospital
Submitted on 26/11/2018 at 18:09
Published on nhs.uk at 19:06


Thank you for your feedback, I am really sorry to hear the concerns that you have raised about the wait you encountered. I am also very sorry to hear that you feel you haven't been listened to when you have visited the hospital, this is not how we want our patients to feel. I would like to encourage you to contact our Patient Advice and Liaison service (PALS) so that we can address the concerns you have raised with us personally. The PALS team can be contacted on 01708 435 454 or by email, bhrut.pals@nhs.net and they will do all they can to help you. Once again thank you for taking the time to provide us with your feedback.

Kind Regards

Bev Thomas

Interim Divisional Nurse – ED, Acute Assessment Units, ERU & Ambulatory Care

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