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poor care

Story from nhs.uk

"poor care"

About: Ide Lane Surgery

i'm 22 years of age. Constant stomach and chest pain. i have to beg to get tests done because i'm always being sent out with a prescription that doesn't help at all.

I have doctors appointments booked, i book emergency ones because im in agony and they cancel my other appointments without my knowledge or consent.

i dont feel like im being treated as an individual. i have made comments to the surgery with no feedback. im really poorly and i havent been getting any helpful treatment.

i am very dissapointed in this surgery as ive been more than patient. i think its time to go to another doctors surgery

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Responses

Response from Ide Lane Surgery 5 years ago
Ide Lane Surgery

Submitted on 26/11/2018 at 14:35
Published on nhs.uk at 15:05

Dear Patient - We are very sorry to hear that you are dissatisfied with the care you have received. As all feedback and responses are anonymous we are unable to comment specifically on your case here. However, we do take your feedback seriously and would like the opportunity to deal with it directly as there may be learning points for us all. If you have not already done so please do get in touch with our practice manager or her deputy who will be able to explore this in more detail with you.

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