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The quality of care

Posted By DRW45

"The quality of care"

About: East Of England Ambulance Service NHS Trust / Emergency ambulance Norfolk & Norwich University Hospital / Cardiology

(as the patient),

Suffered Heart attack and called 999. Ambulance arrived within 10 minutes despite the fact that I live in a very rural area. Ambulance staff were excellent and within 20 minutes had carried out a detailed analysis and appropriate course of action and transported to N&N. Staff were superb, gentle and very calming.

At arrival at hospital met be hospital staff and taken straight to operating room where procedure to insert stent was carried out.

Once again staff were excellent and kept me well informed throughout the process.

Amazingly the total time from the original 999 call to being tucked up in  Coronary Care observation bed was 2 1/2 hours. Absolutely brilliant.

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Responses

Response from Marian Burgess, Patient Experience Lead, East Of England Ambulance Service NHS Trust 5 years ago
Marian Burgess
Patient Experience Lead,
East Of England Ambulance Service NHS Trust

Submitted on 16/11/2018 at 11:35
Published on Care Opinion at 12:29

Thank you for taking the time to provide feedback about the East of England Ambulance Service. I would like to pass your kind comments onto the staff involved and would be grateful if you could email eoeasnt.feedback@nhs.net with the date and location the crew attended to so that we can trace the staff involved. Could you please quote MB102 to enable me to link this feedback with your email.

Thank you again for your kind words of appreciation.

I hope you are making a good recovery.

Kind regards

Marian

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