What could be improved
Nursing staff shuolde been more attentive and polite. they should work together as a team not as individuals. they should treat every patient with respect and dignity.
Anything else?
My mum was transferred from Royal Marsden hospital toSt Heliers hospital for an urgent procedure they don t do inRMH. She was taken to A&E resus room and we were told she would be seen very shortly. After 4 hours waiting my mum finally was
seen by dr and they decided to do the procedure. Within 4hours of waiting A&E nurses
didn t attend once to my mum (apart from taking bloods from her)to ask how is she feeling if she needs anything etc. They were not busy ( with nursing duties) they only had two other patients in resus room and they weren t attending to them either,. They were busy chating about their personal problems.
I told them few times they didn t put nameband on my mum s arm. As
my mum only speaks basic english I was getting very worried about leaving her in hospital.
After dr did the procedure we were transferred to a
ward
around 10pm. I reminded the A&E nurse abut the nameband she said she would tell them upstairs to put one on my mums arm.
They failed to do it upstairs as well and as a result they were giving my mum Wrong drugs in the morning. I spoke to sister in charge and she said she would investigate and get back to me. She never did so when I went to see my mum in the afternoon I went to see her in the office. I was told that the nurse was about to give my mum drugs but stopped after realising it s not for my mum. My mum was transferred to another ward C6 she
had to stay in the hospital over the weekend and it was the worst experience ever. I took her home on Monday and I just have to hope we will never end up in St Heliers hospital again
asthe hospital is failling greatly in basic standards
"the worst experience ever from start to the end"
About: St Helier Hospital St Helier Hospital Carshalton SM5 1AA
Posted via nhs.uk
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