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"Princess Alexandra Chemotherapy Day Unit"

About: Ninewells Hospital / Oncology Ninewells Hospital / Urology

(as a service user),

I have just completed the sixth of six three-weekly treatments in the chemotherapy day unit. Needless to say, I approached this with trepidation - but very quickly learned that there was little to fear. From the beginning the staff were welcoming, friendly and totally professional. They exercise the highest standards of thoroughness and cleanliness, but manage to do this in a way that leaves the patient and partner feeling relaxed. The atmosphere is in many ways more like a laid-back social club than a hospital environment. In between treatment days I had occasion to contact the team three times. What then became clear was that I had a first-class care team available to me 24/7 for the duration of my treatment. When I went to the hospital on these occasions, I was invariably thanked for coming in - as if I was doing them a favour, rather than the other way about. I cannot speak highly enough of the standard of care and personal attention I have received.  

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Responses

Response from Alison Moss, Feedback Manager, NHS Tayside 5 years ago
Alison Moss
Feedback Manager,
NHS Tayside
Submitted on 21/11/2018 at 13:33
Published on Care Opinion at 14:12


Dear "Fagan"

Thank you for your kind comments. The Oncology staff very much appreciate your positive feedback.

We strive to deliver a person centred approach to care and understand the importance of fully explaining the care and treatment for each person as it can be an anxious time for them. The cancer treatment helpline also provides reassurance to people so that they have a point of contact in and out of hours if they have any concerns or side effects with their treatment that we can deal with promptly.

Thank you so much for taking the time to share your experience on Care Opinion.

Kind regards

Jackie Davie

Lead Nurse, Specialist Services

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