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"I found my whole experience exceptional"

About: Royal Cornwall Hospital (Treliske) / General medicine

(as the patient),

Fell over into brambles, large thorn imbedded really deep. Went to Falmouth minor injury’s then sent to Treliske with note for Orthopaedics. I was seen really quickly assessed, xrayed and a lovely nurse took my blood pressure etc and took me up to Trauma 1.  

I was settled in a bed then given intravenous antibiotics and my blood taken regularly. I was then told I was second on the list for surgery in the morning. I was taken to the operating theatre with lovely staff.   I found the staff in the theatre all lovely.

I was taken back to the ward around 12. 30 and I was feeling hungry and they sorted some food for me and Bernie my nurse for the day cut my food up for me. I was discharged around 5pm and I found my whole experience at Treliske exceptional nothing was too much trouble for any of the staff and I am really grateful for the care I received. I thank you all very much.

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Responses

Response from Jess Saunders, Patient Engagement and Feedback Coordinator, Patient + Family Experience Team, Royal Cornwall Hospitals NHS Trust 5 years ago
Jess Saunders
Patient Engagement and Feedback Coordinator, Patient + Family Experience Team,
Royal Cornwall Hospitals NHS Trust
Submitted on 21/11/2018 at 08:15
Published on Care Opinion at 12:24


picture of Jess Saunders

Dear Rynner,

Thank you for taking the time to share your story with us, I apologise for the delay in responding to you on here. I'm pleased to read that you were seen quickly; from being assessed to going to theatre, and that you found all staff you encountered to be lovely and supportive. It is great to see that the staff helped you with your food, and that you found the whole experience to be exceptional, nothing being too much trouble.

I am replying to you as a member of the Patient and Family Experience Team but I will ensure that I share your story with the staff members involved with your care, I am sure they will enjoy reading your kind comments as I have.

Very best wishes,

Jess

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