"Ward 21 lost our 87 year old Mother"

About: Barnsley Hospital / General medicine

My brother went to see our Mother who had been on Ward 21 for a few days. Another lady was in her bed.

On enquiring with the nursing staff they did not know where she was in fact they were surprised she wasn't there.

After being told she had been discharged they eventually found the ward that she had been moved to.

It took around 45 minutes to track her down as there was no information on the computer system.

Story from nhs.uk


Response from Barnsley Hospital


We are really sorry to hear about this. Please contact our Patient Advice and Complaints Team on barnsleypals@nhs.net or call 01226 432330.

Kind regards

Barnsley Hospital

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