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"friendly, efficient but above all individual..."

About: Royal Hallamshire Hospital

What I liked

I have been discharged today from the Assessment unit after a four day stay. I was treated with dignity and respect but above all as an individual, very difficult to achieve given the constraints of a hospital environment. I don`t know why it works this way on this ward, personalities, managers or a combination of the two, but the way this ward operates should be the model to which all should aspire. Having experienced the service from the Northern general on numerous occasions,I can attest that unfortunately this is not the norm.

Keith Howard

What could be improved

The time taken to get the tablets from the pharmacy upon discharge.

Story from


Response from Sheffield Teaching Hospitals NHS Foundation Trust

Dear Mr Howard,

Thank you for taking the time to give us your feedback.

Your kind comments will be shared with our staff on the assessment unit.

We will also share your feedback with our pharmacy team. It sounds like you experienced a wait for your tablets, we are sorry about this, and our pharmacy team are currently starting work on a number of projects to speed this up.