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Not recommended

Story from nhs.uk

"Not recommended"

About: The Highfield Medical Centre

It is near impossible to get appointments. I hoped for better when they revamped but youre still facing the same receptionists whose biggest joy it seems to be to let you know that you cannot manage your life and family. As a young mother this leaves me heartbroken 😦. I was even turned away during pregnancy when I was concerned about my babid's wellbeing. The new doctors are good though, but, as said above, you rarely get to see them. - in short, if you're having a chronic isue with set appointments its probably good to come here, but if you need to be seen on short notice with e.g. young children, go elsewhere. ... as we will do now. I'm sick of being transfered to a&e by thereceptionists

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Responses

Response from The Highfield Medical Centre 5 years ago
The Highfield Medical Centre

Submitted on 28/01/2019 at 14:25
Published on nhs.uk at 15:06

Dear patient,

Thank you for your comments. We are sorry to learn that your recent contact with the Practice did not meet with your expectations.

We reserve a number of appointments that are released the previous day for the following day as well as have appointments that can be pre-booked up to 4 weeks in advance. However, it appears that you were not provided sufficient options.

To help us investigate the matter further, we would be grateful if you could complete a complaints form available from reception. Alternatively, you can visit www.bramleyvillage.co.uk and use the 'contact us' page to submit details of your complaint and experience. Or you can download our smartphone app by searching 'bramley HWC' in the Apple or Google Play Store and use the contact us section.

We can then ensure you receive a personalised response to your recent experience, whilst helping us to consider changes that might make a difference.

Thank you.

Bramley Village.

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