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Appointment system hopeless

Story from nhs.uk

"Appointment system hopeless"

About: Manor Park Surgery

I'm leaving this practice after many years.

Sick of ringing at the time when appointments are released, only to be on hold for 10 minutes then find when I finally get through that all the appointments have gone.

I'm now left ill, in discomfort, worried, and no GP appointment and this is far from the first time.

This is supposed to represent our National Health **Service**.

I despair.

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Responses

Response from Manor Park Surgery 5 years ago
Manor Park Surgery

Submitted on 13/11/2018 at 11:35
Published on nhs.uk at 13:06

Dear Patient,

Thank you very much for taking the time to provide us with your comments and we are very sorry you have experienced long waits when trying to get through on the telephone. We are aware of the long time and frustration when attempting to get through on the telephones. We are currently recruiting new staff to help better manage the demand on our telephone system. We are confident that when our new staff are trained, we will be able to provide a much faster and more efficient service for our patients.

I would advise you that as well as phoning the practice you can also come to the practice for 8am and 1pm appointments. You can also book online, if you would like to register for online services then please come along to the practice with some photographic ID and proof of address. We are sorry you feel the need to leave the practice but wish you all the best.

Yours Sincerely

Victoria Battle

Site Co-ordinator

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