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About: Kettering General Hospital / Ophthalmology

This department is well staffed and waiting times are usually minimal. Following some PRP laser treatment in August I had a follow-up appointment on 1 November.. After the usual prelims and a scan I saw a doctor I hadn't seen before. She examined my eyes (and presumably looked at the scans), and announced that I had wet MD in both eyes and that I would need an eye angiogram. I sat rather depressed while she went away to discuss this with the consultant. Upon her return she divulged that she'd been looking at someone else's scans - someone with a surname similar to my own - and that I didn't have wet MD after all, but dry MD. We all make mistakes, of course, but a little more care would have avoided this situation. (Having said all that, though, this department and its staff are overall second to none.)

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Responses

Response from Kettering General Hospital 5 years ago
Kettering General Hospital
Submitted on 28/11/2018 at 13:49
Published on nhs.uk at 14:06


Good afternoon,

Thank you for taking the time to provide your feedback on your treatment in the Ophthalmology Clinic. Your comments have been greatly received and have been sent to the lead staff in Ophthalmology to disseminate to the staff.

We ask that should you wish to discuss the concerns you have mentioned with a lead member of staff please contact PALS to get to the department. You can contact them via telephone on 01536 493305 or via email on pals@kgh.nhs.uk.

Kind regards,

Charlotte and The Patient Experience Team.

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