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"Excellent care and amazing staff"

About: Poole General Hospital

I want to say a massive thank you to the nurses and doctors working on Elmwood & Bearwood on 31st October and 1st November, as well as the staff working on Elmwood, HDU and Bearwood on 2nd November - 5th November.

My 3 month old son was admitted on 2 occasions with bronchiolitis.

The second time he was admitted was an extremely frightening experience.

The nurses in particular helped us through an experience I never thought as a parent I would ever have to go through.

Because of them I managed to hold my self together as well as I could at a difficult time, and their reassurance, honesty and emotional support really helped us to get through an upsetting and scary time.

My son is now home and happy again when I didn't think he would be.

I honestly cannot thank you enough.

Your clinical care, professionalism and support to us as parents was fantastic, and cannot be faulted in any way.

Thank you so much.

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Responses

Response from Poole General Hospital 5 years ago
Poole General Hospital
Submitted on 06/11/2018 at 11:29
Published on nhs.uk at 12:06


Thank you so much for taking the time and trouble to email your feedback to us. I will pass your kind comments on to the staff who cared for your son.

I do hope that he is now fit and well again and in the nicest possible way, that he won't need our services again.

All very best wishes to you both,

Patient Experience Team, Poole Hospital NHS Foundation Trust

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