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Beyond expectations

Posted By JBT

"Beyond expectations"

About: East Surrey Hospital / Accident and emergency

(as the patient),

I thought I had a pulled muscle in my left arm and on saturday went to my physio who took one look and told me to go immediately to A&E as she thought I had a serious infection.

I arrived at East Surrey A&E at 2:25pm when they were busy treating 12 new patients per hour. At 4:35pm I left having had an initial  diagnosis from Duty GP Dr Brent,  blood tests and an x-ray and then a review of tests and a diagnosis by Dr Brent and a prescription for an antibiotic. I had my 1st dose at 5:00pm and by Sunday the arm is clearly improving. Also, a member of the reception staff gave me her personal mobile phone so that I could telephone my wife - a really kind act. I wish to congratulate and thank the hospital staff for their amazing efficiency and highest standard of service. Beyond expectation!

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Responses

Response from Ben Mearns, Chief of Medicine, Surrey and Sussex Healthcare NHS Trust 5 years ago
Ben Mearns
Chief of Medicine,
Surrey and Sussex Healthcare NHS Trust

Doctor

Submitted on 05/11/2018 at 15:55
Published on Care Opinion on 06/11/2018 at 10:13

picture of Ben Mearns

Dear JBT

Thank you so much for giving us such positive feedback. I will let the Emergency Department team know. It has been really good to have the GPs present at the "front door" of ED and I am so glad that they helped so quickly.

I hope that you are on the road to recovery.


Many thanks

Ben

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

Update posted by JBT (the patient)

Over the years East Surrey Hospital has treated me on a number of occasions for a variety of problems - and also my profoundly handicapped daughter - and the standard of care has always been excellent.

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