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Excellent Service

Story from nhs.uk

"Excellent Service"

About: Queen's Hospital / Accident & emergency

Recently needed to go the A&E for a head injury as 111 advised this. Yes you have to wait in line for triage but once done the receptionist sent me to major lite dept where I was triaged again by a nurse to determine how serious my injury was. This was completed within a few minutes of arriving in the dept. Had to wait a couple of hours to be seen but the service provided by the medical team was second to none.

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Responses

Response from Queen's Hospital 5 years ago
Queen's Hospital

Submitted on 06/11/2018 at 07:54
Published on nhs.uk at 10:05

Thank you for taking the time to make s aware of your experience. I am so pleased to hear that you were happy with the care provided to you. I will ensure your feedback is passed onto the team that that they are aware of your kind words. Once again, thank you for taking the time to provide us with your feedback.

Kind Regards

Bev Thomas

Divisional Director of Nursing – ED, Acute Assessment Units, Fopal & Ambulatory Care

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