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I have nothing but praise for all concerned......

Story from nhs.uk

"I have nothing but praise for all concerned......"

About: Sunderland Royal Hospital

What I liked

It was my 35 year old daughter who was the patient. She has Cerebral Palsy and is unable to do anything for herself. She needs 24 hour care to see that she comes to no accidental harm at home, and the same applies to a hospital environment.

This hospital made sure that she was placed in a cubicle where myself, or one of the family, could stay and care for her 24 hours a day.

Both she and I were well looked after, and all of the staff were brilliant. Well done to all concerned.

I'd like to mention one person who gave me a reassuring word when I most needed it. He is one of the operating theatre porters. Well done sir, you are a star.

What could be improved

Oh the new car parking system. What a nightmare. Both for the public and I assume the hospital staff as well.

I can only assume that the whole thing is a money making scheme for someone. It certainly isn't there to help those who are already in need.

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Responses

Response from Sunderland Royal Hospital 12 years ago
Sunderland Royal Hospital

Submitted on 20/02/2012 at 12:43
Published on nhs.uk on 21/02/2012 at 04:01

Thank you for your comment about our service. If your daughter is a Blue Badge holder, parking is free with a valid permit to park on any of our hospital sites. However, for someone coming on to the Sunderland Royal Hospital site, they must register their vehicle with our Security Staff. Individuals are able to do this from home before their visit (tel: 0191 569 9185) are at one of the dedicated telephones located at the main entrances. Since the scheme we have had over 3000 Blue Badge holders registered on the system. Once a Blue Badge holder has registered their vehicle, they do not need to register on any subsequent visits. We are putting additional signage on all disabled bays to alert drivers. If you have already received a parking charge notice, you should contact the Trust’s Security staff and the charge will be rescinded.

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