This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?
Care Opinion

My experience 180 degrees opposite of the...

Story from nhs.uk

"My experience 180 degrees opposite of the..."

About: Royal Derby Hospital / Rheumatology

I have just read the previous reviews and my experience is 180 degrees opposite of the bad reviews that have been given.

All I can say is with regard to a chronic conditions such as this a 12 or 18 week wait is not wholly unreasonable.

My condition has been ongoing and I have found all the staff from receptionists, nurses and consultants not only professional but go that little bit further in making me as an individual feel my needs are being fully met.

This has little to do with under resourcing but everything to do with expectations.

To the staff "well done", your service is fully appreciated and keep up the smiles and the professional friendliness.

More about:
nhs.uk logo
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Royal Derby Hospital 5 years ago
Royal Derby Hospital

Submitted on 01/11/2018 at 16:33
Published on nhs.uk at 17:05

Good afternoon

It was very kind of you to take the time to write to the hospital and thank you for your understanding. I will forward your kind comments to the manager for Rheumatology to share with all the staff.

Thank you again for taking the time to write into the hospital, it is appreciated.

Patient Advice and Liaison Service (PALS).

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k