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Care Opinion

Brilliant - in regard to Oncology, EAU and...

Story from nhs.uk

"Brilliant - in regard to Oncology, EAU and..."

About: Lincoln County Hospital

What I liked

Firstly - your website is rubbish. It has taken me ages to try to inform you that the Waddington Unit at LINCOLN COUNTY HOSPITAL is beyond wonderful, is so warm, caring and highly efficient (words, even fail me!) and is probably the BEST CANCER WARD IN THE COUNTRY.

I write on behalf of my husband - neither of us had been much of a burden on the NHS, by the way. Since his admission to this unbelievably exceptional ward on 25.01.12, his condition/ demeanour/ weight/zest for life have all improved so much that I constantly want to hug every single one of those fabulous folk who work there. As the pickiest eater ever, it is astonishing that he really enjoys his meals, he is putting on weight (had lost 2 stones) and is blessed with excellent company and constant attention from lovely, genuinely cheery staff. Cleanliness is obviously the byword here too. Love them all so much.

Well done Lincoln!

You see, the NHS in its essence is alive and well and giving of its best at LINCOLN COUNTY.

Deepest respect

What could be improved

Perhaps cut down on visiting times. Really difficult for v. busy staff to have to cope with their lovely patients, who mostly have really low immune systems being constantly exposed to outside visitors. Just my opinion. Think they have enough to do without constant tread of visitors. Bless them.

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Responses

Response from Jennie Negus, Head of Patient Experience, United Lincolnshire Hospitals NHS Trust 11 years ago
Jennie Negus
Head of Patient Experience,
United Lincolnshire Hospitals NHS Trust

Submitted on 28/05/2012 at 14:56
Published on Care Opinion at 15:33

picture of Jennie Negus

Thank you so much for your comments - it was a pleasure to read them and I am really pleased that our staff took such good care of your husband. I am sorry that the website isnt clear about how to give feedback - I am currently reviewing and developing our work around capturing patient experiences and I will feedback your comments to the team who manage the website. With regards to the visiting times on the wards - I can appreciate your point; however visitors are also very good in helping patients recover and many patients miss their family and friends dreadfully which can be hard. The challenge is to get the right balance; to allow patients time to rest and also time for visitors. You are right that visiting time can be busy for the ward staff but we need to find a way to make this work from all perspectives. Thank you again for your comments and for taking the time to tell us about your experience - I have passed this on to the staff.

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