"not very good, especially the parking"
About: Sunderland Royal Hospital Sunderland Royal Hospital Sunderland SR4 7TP
Posted via nhs.uk
What I liked
Some of the staff had a very nice manner when actually dealing with people individually.
What could be improved
staff in the X ray department seemed more interested in chatting to each other than in treating patients who were queueing up waiting to be seen. We were moved from one waiting area to another with no explanation of what was going to happen next (and this was at a time when the hospital was quiet).
I have just received a letter from Parking Eye who have responsibility for the hospital car park. I've been reading up on them and they are a very unpleasant company who make their money by threatening people with fines which are not legally enforceable. If you get one of their letters read some of the advice available on line before you decide how to respond. It is shocking that the NHS is allowing companies like this to be involved in running their premises.