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Epilepsy and Emergency Admission

Posted By Atti

"Epilepsy and Emergency Admission"

About: Scottish Ambulance Service / Emergency Ambulance Victoria Hospital / Accident & Emergency Victoria Hospital / Medical High Dependency Victoria Hospital / Paediatrics

(as a parent/guardian),

My son suffered a severe epileptic seizure last week. We called an ambulance which arrived in minutes. The care given and reassurance provided was exemplary. The paramedic team was a student (Ewan) and his assessor (sorry didn't catch his name). They realised my son was in decline and got him to A&E under blue light. We were met by a full team of Consultants, anaesthetists, doctors and nurses (I counted 16 staff). All of them were solely concerned about his welfare and stabilising his condition. I can't thank their efforts and reassurance enough. Once they managed to stop the seizures he was taken into the High Dependency Unit within the Children's Ward. Again the staff were so attentive and supportive - we were overwhelmed by their help. The follow up with the Epilepsy team with Laura in particular providing her unique positive outlook as well as guidance and welcomed humour to what had been an extremely stressful previous 24 hours. We really can't thank all concerned enough for bringing our son back from a grave situation.

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Responses

Response from Dr Andrew J Kinnon, Consultant and Clinical Lead in Emergency Care, Emergency Care, NHS Fife 5 years ago
Dr Andrew J Kinnon
Consultant and Clinical Lead in Emergency Care, Emergency Care,
NHS Fife

Submitted on 31/10/2018 at 12:35
Published on Care Opinion at 13:27

picture of Dr Andrew J Kinnon

Dear Atti

Thank -you for taking the time to feedback your positive comments about your experience with your son's patient journey after his seizure. I will share your comments with the A&E team.

I hope your son is continuing to recover well. Thanks again.

Dr A Kinnon

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Response from Alan Martin, Patient Experience Manager, Corporate Affairs and Engagement, Scottish Ambulance Service 5 years ago
Alan Martin
Patient Experience Manager, Corporate Affairs and Engagement,
Scottish Ambulance Service

Submitted on 31/10/2018 at 16:36
Published on Care Opinion on 01/11/2018 at 11:16

picture of Alan Martin

Dear Atti,

Thank you so much for taking the time to share your feedback with us all on CareOpinion. I am so sorry to read that your son became so unwell and needed to use the ambulance service. I do hope he is on the road to recovery.

I am glad however that you were left with such a positive impression of all involved, in particular, our crew. If you would like me to try and locate our crew you can email me at alan.martin2@nhs.net. If you provide me the date, time and location that our ambulance attended and your sons name I can find the job and let the crew know how you feel. If you could reference your care opinion name as well in the email so I can correlate it to this post.

I wish you and your son all the very best!

Kind Regards

Alan

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