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"So much improvement"

About: Royal Albert Edward Infirmary / Cardiology

Several years ago I had the need to use Wigan Infirmary , and about 70% ofthe experience was poor.I hoped not to have to return

I have over the past 2 weeks , however attended the cardiology department for an angiogram, and the pre op experience and the day of the procedure itself were absolutely excellent.

Each member of staff went above and beyond and helped me at every stage of the process.Nurses knew their job, and did it in a friendly fashion.I encountered 3 doctors ,who each showed me great respect and attention, explaining everything in detail , both before , during and especially during the results.It was great to be treated as though I had a brain, rather than as an older person , with not much understanding.

The process was topped off with a personal call 2 days later, to check that my medication is being taken correctly.

Thank you very much to all the staff on the unit.

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Responses

Response from Susan Heighway, Patient Relations / PALS Manager , Patient Relations / PALS, Wrightington, Wigan and Leigh NHS Foundation Trust 5 years ago
Susan Heighway
Patient Relations / PALS Manager , Patient Relations / PALS,
Wrightington, Wigan and Leigh NHS Foundation Trust
Submitted on 15/11/2018 at 09:49
Published on Care Opinion at 09:55


Thank you for your posting and your kind comments following your recent attendances here at Royal Albert Edward Infirmary’s Cardiology Department. It will be my pleasure to share this with the Cardiology Teams who will, I am sure, be pleased to read of your most positive experience. May I take this opportunity to extend our best wishes to you for your continued recovery. Kind regards

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