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"A total disgrace ."

About: St James's University Hospital

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I would not ever use this hospital agin even if it was the last hospital in the country. Its staff are a disgrace its complaints process is a joke and it seems that so called senior management are more concerned with protecting violent and abusive staff rather than protecting patients from abuse and violent agreesive behaviour of its staff

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Response from Becky Riffel, Communications and Engagement, NHS Leeds

Thank you for taking the time to share your experience on Patient Opinion. I was sorry to hear about your negative experience at the hospital, and your problem with the complaints service.

I will make sure that your comments are passed on to the Patient Relations Manager at the hospital.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful