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"Ophthalmology Department"

About: University Hospital (Coventry) / Ophthalmology

I attended eye A & E in early September for the first time, when I was diagnosed with tears in both retinas , with the right eye at high risk of retinal detachment. I had laser treatment then and there despite the fact it was already well into the evening.

Since then I have required two further laser treatments and attended the department quite a few times.

On each occasion I have found the receptionists to be welcoming and helpful, the nurses to be kind and reassuring and the doctors professional, courteous and considerate, each examination was thorough and felt unrushed.

On some of the visits I have had to wait some time but I appreciate this is a very busy A and E department and some patients need to be seen more urgently than others.

I would like to thank everyone who works in this amazingly busy and efficient department.

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Responses

Response from University Hospital (Coventry) 5 years ago
University Hospital (Coventry)
Submitted on 29/10/2018 at 18:25
Published on nhs.uk at 19:05


Dear Elizabeth

Thank you for taking the time to share your recent experiences of the Ophthalmology department at University Hospital.

I was pleased to read that during all your recent visits you had been impressed by the receptionists, nurses and doctors, and to see you describe the department as efficient and professional.

Thank you for taking the time to share your feedback on the NHS website.

We appreciate all comments both positive and negative, as it helps us to better understand our patients’ needs and to continually improve.

Communications Team

University Hospitals Coventry and Warwickshire NHS Trust

Telephone: 0800 028 4203

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