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"Accident and Emergency Treatmen"

About: The James Cook University Hospital / Accident and emergency

Recently my elderly mother who was suffering from dementia had to be taken into a & e as she was suffering respiratory problems. She was in one of the local care homes and came in by ambulance. The doctor and nurse responsible for mums care were nothing short of fabulous. They took me to a separate room to explain there was nothing they could do for mum and they would help to get her back to her own room at the home to end her life with dignity. I would like to say a huge thank you to a doctor and nurse who gave mum the very best care. Sadly mum passed away 3 days later but the way they handled the situation is very worthy of the highest praise. In this day and age people seem to always complain and I have not always had a positive experience with mum in a & e but the care on this occasion was faultless. Thank you so much.

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Responses

Response from Chloe Holmes, Patient Experience Administration Assistant, South Tees Hospitals NHS Foundation Trust 5 years ago
Chloe Holmes
Patient Experience Administration Assistant,
South Tees Hospitals NHS Foundation Trust
Submitted on 14/11/2018 at 10:56
Published on Care Opinion at 13:55


Hello,

Thank you for taking the time to give us your feedback at this difficult time.

I am delighted that you have had such a positive experience with the Trust and it is always rewarding to hear stories of how our staff are delivering care and support to patients when they need it most.

I will happily pass your feedback on to the A&E department. If you would like me to pass this on to specific staff members or you would like provide further detail please can I ask you to get in touch via our email address: stees.compliments@nhs.net or by phone on 0800 028 2451 and I will be happy to help you further.

Thank you, again, for taking the time to provide us with feedback.

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