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Flu jab

Story from nhs.uk

"Flu jab"

About: East Quay Medical Centre

Why when i phone the receptionist at east key does she need to ask the practice nurse/manager if my partner can have the flu jab before she is able to book appointment?.we have been told by Musgrove that myself, partner and daughter have to have flu jab as my daughter has leukaemia and also my partner has asthma,so he fits all the criteria on the poster that is scattered everywhere reminding people about there flu jabs.just so annoying that even with the criteria me, you have to ask permission seems pointless the me.I suppose another cost saving exercise!!!

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Response from East Quay Medical Centre 5 years ago
East Quay Medical Centre

Submitted on 27/10/2018 at 12:17
Published on nhs.uk at 13:05

Thank you for your feedback.

I am sorry that it seems we have been obstructive. The NHS restricts the eligibility for flu vaccines and due to the shortages this year for the vaccine it is really important that we prioritise people who are at risk and thus eligible.

We have a system for reception to check eligibility but the rules are quite complex, so if the check they run states the patient is not eligible, Reception with check with me, the Practice Manager, rather than refuse. I can then check the individual against every criteria and then we can book if appropriate. This ensures that no one is refused who should have the vaccine.

I am sorry that this seems cumbersome, for the vast majority of patients it works well, but for a few where the first check isn’t clear, there is this additional step. It is important however to ensure those who need the vaccine get it, and that the precious and limited vaccines are given to those in need.

I hope that this helps explains the reasons behind what you felt was a cumbersome process.

Many thanks

Rachel Stark

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