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"Shocking treatment & hospital filthy"

About: Queen Elizabeth Hospital / Respiratory medicine

I was in the Queen Elizabeth 3weeks ago for a week. At first the staff were friendly. I had a procedure done on my lungs. When I awoke from this procedure I was back in my room in bed with cot sides up. I buzzed for a nurse to help me as I'm disabled & use a walking stick. The nurse was outside my room with an axilery & I could hear them from my room. I waited 10 minutes & still no one came. I eventually slid down to the bottom of my bed & got out which was very dangerous as I could have fallen. I ent out to see why the nurse didn't answer & was told to get back & turn it off myself as they were doing lunches. I know the nurses are hard pushed but it would have only taken a second. The room I was in was filthy & the cleaner came with a mop which smelt like rotten cheese. I complained about this & they sent another cleaner in to clean my room. I was admitted again yesterday for the same condition. I was phoned at 10am & told my room was ready so I headed in. When I got there I was told that my room wasn't ready at all. I was put in the day room & told they would bring me lunch. They forgot to bring my lunch so I got nothing to eat. Eventually a nurse came & said my room was ready & took me there. I was horrified to see a cleaner mopping a blob of black hair all over my room. I asked her what this was & she said it came out of the drain in the bathroom. I went into my room minuets later & it was filthy. The sink was stained, the trolley to eat your food from was stained with tea etc. There was Long black hairs on the top cover of my bed & on the floor. A Doctor came to do bloods & used the tea trolley to put the needles etc on. I was horrified. I had to clean the trolley with the stuff to kill germs on your hands. I put it on paper towels & cleaned everywhere I could.This morning I was woke by a nurse at 6am & told I would need to get up & leave my room as they needed it for another patient, she told Me to go back to the day room till they had another bed for me. I appreciate that the other person was sick but they were already in the next ward to me 7b I was in 7c. I waited about an hour & still no room so I signed myself out. I'm appalled at the condition of this hospital as it's only been open a few years & also about my experience in there

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Responses

Response from Queen Elizabeth Hospital 5 years ago
Queen Elizabeth Hospital
Submitted on 29/10/2018 at 08:52
Published on nhs.uk at 09:05


I am very disappointed that you experience was so poor when you were an inpatient at QEH. If you would like to discuss your concerns in more detail please can you contact me.

My contact details are: Annmarie.coiley@nhs.net or my mobile number is 07557548137

Kind Regards

Ann-Marie Coiley

Head Of Nursing

Queen Elizabeth Hospital

Lewisham and Greenwich NHS Trust

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