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Care Opinion

A new wheelchair

Posted By indusbk74

"A new wheelchair"

About: WestMARC (Lanarkshire) / Adult Wheelchair Clinic

(as a service user),

Last week I had a wheelchair delivered for me. My doctor applied for a chair for me, it came shortly afterwards, delivered by a lovely man from WestMark. They rang me a day ahead and told me they were delivering a lovely lightweight chair. When he brought the chair to me he explained how it worked, how the different parts of it could be taken apart so the chair could be folded neatly, adjusted the  foot rests for me and made sure both me and my husband knew everything there was to know about the chair.

I'm very sorry I cannot remember the name of the man who came  with the chair, but I have nothing but praise for him. I have been delighted with the service.

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Responses

Response from Heather Richardson, Interim General Manager, Emergency & Acute Medicine, NHS Greater Glasgow & Clyde 5 years ago
Heather Richardson
Interim General Manager, Emergency & Acute Medicine,
NHS Greater Glasgow & Clyde

Submitted on 19/11/2018 at 10:43
Published on Care Opinion at 14:04

Dear indusbk74,

Many thanks of for posting you feedback on Care Opinion.

I am delighted to read that you are happy with your wheelchair and that the person who delivered your wheelchair gave you a superb insight into how best you and your husband could get the greatest use out of it.

I will make sure that I pass on your praise to the admin team who called you and the delivery team. Both teams will be over the moon with your feedback

Many thanks

Heather McIntosh

Operational Services Manager

WestMARC

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