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"Dreadful experience"

About: University Hospital Monklands / General Medicine (Wards 2,10,12 and 17)

(as a parent/guardian),

My daughter was admitted to the AMRU ward recently as she was being continuously sick and suffers from type 1 diabetes. After having many bloods tests she was put onto a triple regime of antibiotics even although there was no sign of infection showing in her blood, she was also told that she had a minor heart attack and was also given medication for that too,  I asked why she should be having antibiotics when there was no sign of infection as I felt they were making the sickness worse but I was told this was a precautionary measure. 

On the second day the heart doctor came round to see her and said to come off the antibiotics and heart medication as she had not had a heart attack,  my daughter continued to be sick and I asked staff if they had checked for ketones as her sugar levels were high but I was told that they don't check for ketones unless the sugar levels are over 20. I was rather alarmed at this and I said I felt they should be checked but felt they dismissed what I had to say.

I think it was on the 4th day that they discovered she did had high ketones and they were extremely high which then caused her to have ketoacidosis. This in my opinion should never have been allowed to happen. There were several night shift nurses that were meant to be looking after my daughter but they complained when she got some sick on the bed and they didn't have a very caring attitude even when I called to see how she was.  I feel the staff in this department should have more training as they didn't seem to know very much about diabetes. 

I will say, once the high ketones were discovered she was moved to the diabetic ward where the staff were excellent.  Geraldine the Sister there was very professional and had a lovely manner as did all the nurses that attended to her there which I truly thank them for.



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Responses

Response from Karen Goudie, Chief Nurse, University Hospital Monklands, NHS Lanarkshire 5 years ago
Karen Goudie
Chief Nurse, University Hospital Monklands,
NHS Lanarkshire
Submitted on 07/11/2018 at 10:52
Published on Care Opinion at 11:38


picture of Karen Goudie

Dear Carrie-on,

Firstly I am really sorry to hear about your experience. This description of care is not what we would expect and for that I apologise. We would like to offer you and your Daughter the opportunity to discuss your care experience further either by contacting our Patient affairs team on 01236 713065 or directly to myself on 01236 712305 for an initial conversation and if you would like, a face to face meeting. I would like to understand the issues you have experienced so that we can learn and plan any improvements that may be required.

I appreciate you acknowledging the care and experience provided by ward 14. I will ensure that we share the feedback with the team and the Senior charge nurse.

Thank you for taking the time to feedback,

Karen

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